Shipping policy

Processing (handling) time and cutoff

Handling time: Orders are typically processed within 1–2 business days (Monday–Friday).

Order cutoff time: To ensure same-day processing, place orders by 6:00 PM Eastern Time (GMT-05:00). Orders placed after 6:00 PM ET, on weekends, or U.S. federal holidays will begin processing the next business day.

Business address and time zone

Business address: 29495 Lambert Rd, Mount Pleasant, North Carolina 28124, United States.

Time zone: Eastern Time (GMT-05:00; New York).

Shipping methods and carriers

We ship within the United States using trusted carriers (USPS, UPS, and FedEx). Carrier selection depends on destination, package weight, and service availability. Exact carrier and service will be shown in your order confirmation email and on the shipping label.

Shipping rates

Standard shipping is free for orders over $75. For orders under $75, a flat shipping rate of $4.95 applies. 

Estimated delivery time

  • Estimated delivery time = handling time + carrier transit time.
  • Handling time: 1–2 business days (Mon–Fri).
  • Transit time: typically 6–12 business days (Mon–Fri), depending on destination and selected service.
  • Total Delivery time: 7–14 business days

Tracking and confirmation

After your order ships, you will receive a confirmation email with the carrier name and tracking number. You can track your shipment directly on the carrier’s website.

Lost, damaged, or incorrect items

If your order is lost, damaged, or incorrect, contact us at support@natureboost.us within 7 days of the expected delivery date. We will investigate and, when appropriate, replace the item or issue a refund at no additional cost to you. Please retain packaging and damaged items for carrier inspection if requested.

Order modifications and cancellations

You may cancel or modify your order within 12 hours of placing it. After 12 hours, we may have already begun processing and cannot guarantee changes. If changes are not possible, please use our returns process after delivery.

International orders

We currently ship only within the United States. If we add international shipping in the future, customs fees, taxes, and longer transit times will be disclosed at checkout.

Returns and refunds

See our Returns Policy. Refunds for returned items will be issued to the original payment method within 5–10 business days after we receive and inspect the returned item.

Customer support

For questions about shipping, tracking, or delivery, contact support@natureboost.us. Our customer service responds during business hours (Mon–Fri).

  • Email: support@natureboost.us.
  • Phone: +1 574-294-1039
  • Business Address: 29495 Lambert Rd, Mount Pleasant, North Carolina 28124, United States.
  • Customer Service Hours: 9 AM to 6 PM EST (Mon to Fri).